Last updated: 11.26.2025
When you use Paradise Computers & Networking, you're hiring us for our time, tools, and expertise. We'll diagnose the problem as accurately as we can, explain your options, and carry out the work you approve.
Because every device and situation is different, we can't guarantee a specific outcome in every case (especially with liquid damage, failing drives, or heavily corrupted systems). Our commitment is to be honest, transparent, and to use best practices on every job.
We also can't be responsible for indirect losses like lost income, lost opportunities, or lost business. Our responsibility is limited to the amount you paid us for the specific service in question.
Most of what we do is service, not reselling sealed products. Labor is generally non-refundable. You're paying for the work performed, even if the device can't be fully repaired, new issues are discovered during diagnostics, or you decide not to proceed with the recommended repair or escalated tier.
Diagnostic fees, when charged, are non-refundable, but in most cases we'll apply the diagnostic toward your repair if you move forward within a reasonable time. In edge cases where we couldn't meaningfully begin work, we may choose to discount or waive some charges as a courtesy. That's a judgment call, not a promise.
If we order or install parts for your device (SSDs, RAM, screens, motherboards, fans, batteries, etc.), once a part has been installed and used it usually cannot be returned and is not refundable. Unused parts in unopened packaging may sometimes be returned depending on supplier policies. If a part we installed turns out to be defective, we'll replace it under warranty and reinstall at no charge.
We'll always tell you what parts are being used and what they cost before you approve the repair.
We stand behind the work we do. If a problem directly related to our repair comes back within 30 days of service, we'll recheck the device at no extra diagnostic fee — and if the issue is tied to our original work, we'll re-do the labor at no additional charge.
This guarantee does not cover new or different problems that weren't part of the original repair, damage after pickup (drops, liquid, power surges), malware acquired after service, or changes made by you or another shop after we worked on the device. New parts needed for any follow-up repair may still be billable.
You are responsible for backing up your own data before any service. While we never intentionally delete data, some work — like OS reinstalls, malware removal, hardware failure, or drive replacement — can result in data loss even when handled carefully. We'll always alert you when a repair carries higher-than-normal risk to your data.
By leaving your device with us or booking remote support, you authorize us to access the system and files needed for diagnostics, temporarily adjust security software if required, and view certain system locations to verify repairs. We do not browse personal content (photos, documents, messages) except when necessary for recovery you've asked us to confirm. We treat anything we happen to see as confidential, except where the law requires otherwise.
We prefer that you enter passwords yourself whenever possible. If you choose to share a password with us, we'll use it only for the work requested and only for the duration of the service. We strongly recommend changing any password shared with us once the work is complete, and enabling multi-factor authentication (MFA) wherever available.
We are not liable for unauthorized access to your accounts if passwords are reused, weak, compromised, or if a breach occurs outside of our systems.
If during diagnostics or data work we encounter material that appears to be illegal or seriously harmful, we may be required to stop work immediately, preserve relevant evidence, and report it to law enforcement. In such cases we may not be able to continue service or return the device.
Some devices are already on the edge when they arrive — liquid damage, heavy corrosion, failing drives, aging machines, or prior attempted repairs. With these, the device may stop working completely, the drive may fail during cloning, or existing damage may worsen — even with careful work.
We'll tell you before proceeding and get your approval. By choosing to move forward, you acknowledge and accept these risks. Our labor charges still apply even if the device cannot be fully recovered or repaired.
Tiered services: A minimum payment is due at pickup. If the repair escalates, the remaining balance is due on completion before delivery or return. Special-order parts: payment for parts is due at the time the order is placed. Remote support & onsite visits: payment is due upon completion. For businesses, the first service must be paid upon completion — after that we can shift to invoicing terms.
Invoices not paid within the agreed timeframe may be subject to late fees or further collection efforts. We'll always give clear estimates in advance and get your approval before moving beyond the original scope of work.
If we notify you that your device is ready and it is not picked up or arrangements made within about 30 days, we may consider the device abandoned and recycle, wipe and resell, or safely dispose of it. We'll make reasonable attempts to contact you using the details you provided before taking that step.
We accept old or unwanted electronics for responsible recycling. Any device containing a storage drive will be DoD-wiped for your privacy and security. Because data-bearing devices require extra handling, we charge an e-waste fee of $10 per drive. Everything else without storage — keyboards, mice, cables, monitors, etc. — can be dropped off at no cost. A certificate of data destruction is available upon request.
If any part of this policy is unclear or makes you uneasy, please ask before we start. Our goal is to protect you, your data, and your devices — while also protecting the business so we can keep serving the community for the long term.